I immediately called the member, left a voicemail, and did not hear back. I looked throughout the pile and did not see any debris, nor did I see any debris on the front porch as I requested. Approximately 5 cubic yards of the 10 cubic yards that was delivered still remained in the driveway. I went to the residence on Monday April 28 at 8:30 am. I returned the call and requested that the debris be left on the front porch. The client took delivery of the mulch on Apand called on Friday April 25 in the afternoon to express concern that there was debris in the mulch. sold us "premium" mulch, delivered trash, and refused to do anything to correct the situation.Desired Settlement: Apology, refund I regret that we are unable to retrieve the product or offer a refund of any sort." All sales that Saunders Landscape Supply makes are final. He said, "Unfortunately all types of foreign matter, while not frequent, may be present. He always responded quickly to calls and emails, but he never did anything to correct the situation. I showed him pictures of what I had found. The president of the company,, and I exchanged nearly a dozen emails. There were chunks of sharp metal, a medical ointment bottle, two fingers to a glove, broken glass, and enough trash to fill up a grocery bag. The first thing I found was candy wrappers, then a 's straw, and then it escalated into weird/gross/dangerous objects. When I began to spread the mulch Saunders had delivered, I found it was strewn with garbage and dangerous materials. Review: I ordered mulch from Saunders Landscape supply. Please note that all sales are FINAL - No returns. Saunders Landscape Supply's delivery policy is attached. Additionally, at no time during the delivery process did he advise the driver to stop, even though he was fully able to see the product. At no time was he advised that the picture on the website would be identical to what would be delivered. ordered and was delivered 4 cubic yards of gravel. It is also listed on the website of Saunders Landscape Supply and I have included a picture and description of it. That material was small river jack and contains no tan, cream, beige, or brown color. showed me material that he said was delivered previously by Luckstone. The website states that pea gravel and are cream and tan stone and that the color may vary depending on quarry. The website indicated that it is identical to pea gravel, just that it is larger. I have attached the pictures of the product. express that the product is not what he wanted, nor did he tell Mr. saw the product after the doors were open and prior to it being dumped. She stated that she never indicated that the photo would be identical. The office personnel of Saunders Landscape Supply would never state that the product would be identical to the picture, as they know that there is a variance. Products and the colors will vary from delivery to delivery. We arrive on site at the manufacturer and bring the product to the end user.Īll of the pictures posted on line are the best representation of the products. Saunders Landscape Supply only delivers bulk landscaping materials.
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